FAQ's
Do your staff speak English?
Yes, our trained team leaders all speak English to a high standard.
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Will it cost more if the service takes longer than expected?
No; except under exceptional circumstances, you pay a pre-agreed sum for the service you require. All of our prices are fixed regardless of the time spent on any job.
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Are you insured?
Yes. Vedonis is fully insured for all the standard techniques you would expect from an elite property maintenance firm. We are also insured to deliver certain non-standard methods, including telescopic cleans up to the fourth floor.
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Do you provide all equipment?
Yes; we provide everything we would need in any circumstances, whether you’re a private tenant, a large office or an industrial premises
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Which other services do you offer?
Remora offers the full suite of cleaning services, as well as numerous extras. This includes:
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Rubbish removal
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Painting and decorating
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Upholstery cleaning
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Window cleaning
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Contract cleaning
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Domestic cleaning
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Common area cleaning
If you don’t see what you need on this list, do get in touch to ask; our bespoke services will cover you and your needs.
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Can you provide a receipt for my landlord?
Yes. Once you’ve paid, we can reissue an invoice on request, which will be clearly marked as paid in full.
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Can you collect keys?
Yes. Our teams are happy to collect and return keys from estate agents or a local property within one mile of the address to be cleaned. We can hold keys for an additional charge.
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Do I need to provide parking?
No. If you can arrange a temporary parking permit or via a concierge, this is appreciated. However we do not charge any extra for parking.
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Where in the UK do you work?
We cover all of central and greater London within the M25, as well as the home counties by appointment. In fact, we’ve done jobs as far afield as Cambridge and Winchester.
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Can I change or cancel my booking?
Yes. We aim to be flexible, and there is no charge for cancelling or changing a booking up to 48 hours before the clean was due to take place. Unfortunately after this we will have to charge the full amount.
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When are your working hours?
The office is manned Monday to Friday 8am to 8:30pm, and Saturday 8am to 4pm. We commonly dispatch teams to work overnight, predominantly at commercial properties.
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Do I have to be at home for the service?
No. Our teams typically work at vacant properties. However, if you would like to sign off on the clean this can be arranged in advance.
One thing to note is that the property needs to be empty of your personal possessions before our teams can work. If you haven’t moved out, we cannot begin to clean.
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